We help eligible customers following a vehicle accident by coordinating accident management services and arranging an appropriate replacement vehicle where applicable.
Depending on your circumstances, our team may assist with vehicle recovery, damage assessment, replacement vehicle arrangements and repair coordination
Our accident management service may be provided without an upfront service fee for eligible customers. Costs associated with the replacement vehicle and other services are subject to your individual circumstances, agreements and the recovery process.
Our team will explain the applicable arrangements before proceeding.
The easiest way is to complete our eligibility enquiry online or speak with our team.
We’ll ask you a few questions about the accident and your vehicle to determine whether you may qualify.
If you are involved in an accident and it wasn’t your fault, try to safely collect the relevant information from the other driver.
This may include:
Where there are injuries or immediate safety risks, prioritise contacting emergency services before anything else.
To assess your application, we may request information such as:
Providing accurate information can help us process your enquiry more efficiently
Yes. We also offers vehicle rental options for customers who need temporary transport, subject to vehicle availability and applicable rental conditions.
Your individual responsibilities will depend on the vehicle agreement and your circumstances.
You may be responsible for expenses such as fuel, tolls, parking or traffic penalties, cleaning, damage caused during the hire period, excess wear and tear, or other applicable charges.
All relevant terms should be reviewed before using the vehicle.
The vehicle should only be driven by the person named in the applicable agreement or by another driver specifically authorised by us.
Unauthorised drivers may not be covered under the applicable vehicle agreement.
Drivers must hold a current and valid Australian driving licence appropriate for the vehicle being provided.
Additional eligibility requirements may apply depending on the vehicle and individual circumstances.
